Absent Member.. JasonGarcia Absent Member..
Absent Member..
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PROBLEM WITH DENIED REQUEST APPROVALS IN THE NEXT PHASE

Hi,

I have two quote phases APPROVAL and DOCUMENTATION AND CLOSE (ocmoption),  only in the first one i have the approvals definition and the approval controls only retain option is true, in second phase all option of approval controls are false and approval condition on controls is false.

The problem is when a approval is "denied" and i go to the next phase, the approval.status is updated to "approved".

Please Help!!!!!

Luz Ecker

 

 

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MargaretN Honored Contributor.
Honored Contributor.

Re: PROBLEM WITH DENIED REQUEST APPROVALS IN THE NEXT PHASE

Hi Luz, can you advise which product/solution this is for?
HPE Community Manager
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Absent Member.. JasonGarcia Absent Member..
Absent Member..

Re: PROBLEM WITH DENIED REQUEST APPROVALS IN THE NEXT PHASE

Hi Margaret,

HP Service Manager version 9.30

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sanyada185 Outstanding Contributor.
Outstanding Contributor.

Re: PROBLEM WITH DENIED REQUEST APPROVALS IN THE NEXT PHASE

Hi Luz,

In SM 9.30, in the quote workflow, write a FC statement on approval phase, for once approavl is denied, move the qote to closure and may be in resoltuion you can copy approval denied comments or something similar. this will let you to close the denied quotes. In case you want quotes not to be autoclosed on denial, move them to another phase before approval, so it can seek aproval cycle again.

Regards,
Sanjay Yadav
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