Vicukron Absent Member.
Absent Member.
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Planned.start alerts in Change Management

Hi to all!

I'm new to the HP Service Manager. I have a problem and I am looking for help in solving it.

It's required to implement email\sms to (assignee.name) when 15 minutes remains before (planned.start) of the Change.

To do this, i have created notification and alert. But i am Confused in the roles of the fields.

 

My notification and alert preferences:

Notification:

Msg Class -    cm3

Msg NO -   9999

Arguments -    {number in $L.file}

Condition -  filename($L.file)="cm3r"

Notify method -    msg

Recipient -   assignee.name in $L.file

 

Alert:

Special Alert Type - Standart

Schedule Condition - planned.start in $L.file >tod()

Schedule Class - change

Alert Condition - current.phase in $L.file ="Minor RFC Pending"

Calculation type - Use field in record + interval

Calc field - planned.start

Calc Interval - -00:15:00

 

SM version 9.34

I would be very grateful for any tips.
Thanks in advance

 

 

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Piku Absent Member.
Absent Member.

Re: Planned.start alerts in Change Management

Notify method in notification must be 'email', not 'msg'.

 

‘email’ will send the email to user by creating the eventout record in sm.

‘msg’ will display on screen message which will be applicable here.

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