BenHPBen Absent Member.
Absent Member.
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Problem Management - how do deactivate "solution matching"

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Hi Experts,

within the problem modul, when creating a problem and saving it, a mask appears called "solution matching". I know where to edit entries but not where to delete this step. We do not need it in our workflow. I haven't found any location to deactivate this functionality.

 

Do you know more?

 

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BenHPBen Absent Member.
Absent Member.

Re: Problem Management - how do deactivate "solution matching"

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found the solution myself. I just deleted the out of the box solution entries.

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BenHPBen Absent Member.
Absent Member.

Re: Problem Management - how do deactivate "solution matching"

Jump to solution

found the solution myself. I just deleted the out of the box solution entries.

0 Likes
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