Raju Singh_1 Absent Member.
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Problem management implementation

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Hi,

Our company is in the process of implementing Problem Management in Service Manager7.x

I'm looking for someone who has implemented Problem Management to provide me with any advice or suggestions with the implementation.and docs for the implementation problem management.

Thanks alot!!!
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BeginnerHPSM Absent Member.
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Re: Problem management implementation

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Hi Raju,

May i knw which all things do u want to implement for problem management.

Coz out of the box, problem management is already there in SM.

All you need to do is to go through help server and try to implement it in test environment first.

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BeginnerHPSM Absent Member.
Absent Member.

Re: Problem management implementation

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Hi Raju,

May i knw which all things do u want to implement for problem management.

Coz out of the box, problem management is already there in SM.

All you need to do is to go through help server and try to implement it in test environment first.

View solution in original post

BeginnerHPSM Absent Member.
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Re: Problem management implementation

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Hi Raju,

Points Appreciated.
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Pankaj Katoch Absent Member.
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Re: Problem management implementation

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Hi Raju,

To implement any module, you need to see your requirements first. There is no document available which will give you step by step implementation as customization vary with requirements.
To start, you need to collect data regarding your problem management groups, profiles.

Regards,
Pankaj
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Mukesh G Absent Member.
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Re: Problem management implementation

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SM has already verymuch OOB workflow defined for the PM module.It constitutes: Phases Definition,Profile Configuration,Group definition,Known Error's,Problem Task etc..but then again there is no predefined way of configuring any module in SM it completely depends on the client requirements.As SM is very much customizable tool

As far as the PM Module is concern some client prefer to use the OOB configuration and some likes to have little modification in OOB workflow.

First you need to gather the requirement for this module then you will be in better position to decide what you are going to follow.


Regards,
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