dfilipovic2 Outstanding Contributor.
Outstanding Contributor.
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Problem with IE11 and attachments in HPSM 9.51

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Hello experts,

I have a problem with Apache24 SSO (NTLM authentication) configuration. When I want to upload attachments that are on white list I get error message "Failed! The file you are trying to attach is empty, File won't be attached.".

2017-07-26_102432.jpg

Do you know is there some configuration on IE11? Because when I log in with Mozilla Firefox, Google Chrome or Edge I can upload attachment.

I have to use IE11 because it is enterprise environment and my customer demands use of that browser.

Best regards,

Dino

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Honored Contributor.. Enzo_Potenza Honored Contributor..
Honored Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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replace the attachment-all.js in this folder \js\9.51.0015\attachment with the file attached

 

delete the catalina folder content and clear the brwoser cache

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Super Contributor.. Peter Bartal Super Contributor..
Super Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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Hi, I got the same issue, when I try to access the webtier bypassing SSO, the upload works fine on IE11 as well. The issue occurs only if the session is opened via SSO.

Peter Bartal
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dfilipovic2 Outstanding Contributor.
Outstanding Contributor.

Re: Problem with IE11 and attachments in HPSM 9.51

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Same here, when I go to bypass I can upload it normally with IE11... I think that is a problem with Microsoft because I have asked colleague who is in infrastructure... I am trying to find a solution.

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Honored Contributor.. Enzo_Potenza Honored Contributor..
Honored Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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replace the attachment-all.js in this folder \js\9.51.0015\attachment with the file attached

 

delete the catalina folder content and clear the brwoser cache

Super Contributor.. Peter Bartal Super Contributor..
Super Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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Thanks for the attached file, the fix worked. If you don't mind asking me, what was the issue?

Peter Bartal
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Honored Contributor.. Enzo_Potenza Honored Contributor..
Honored Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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compare the files 😉

it's a known issue...but still not fixed in 9.52.....

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Super Contributor.. Peter Bartal Super Contributor..
Super Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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OK, thanks, don't have a compare tool available currently. I'll check it later, thanks.

Peter Bartal
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Honored Contributor.. Enzo_Potenza Honored Contributor..
Honored Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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it's/was a header problem....

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dfilipovic2 Outstanding Contributor.
Outstanding Contributor.

Re: Problem with IE11 and attachments in HPSM 9.51

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@Enzo_Potenza thank you. I can confirm that it's working on HPSM v9.51.

 

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Respected Contributor.. jw91 Respected Contributor..
Respected Contributor..

Re: Problem with IE11 and attachments in HPSM 9.51

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hi Enzo_Potenza,

Thanks for the solution provided. 

My customer is facing this issue and I came accross this post while searching for a solution.

Can I know if Tomcat service is required to restart after making the changes? 

Also, right now, only certain user (so far only one) is getting this issue when login via TSO. Previously it was working for this user just today it was not working.

Why is it so? 

Can you advise? 

My SM version is 9.52.0011

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