Problem with SLO on Changes
I have defined som SLO's for change module and they do not work properly.
I have one that starts in phase Registation and ends in phase Approval.
When I create a new change the sloresponse record is created fine. When the change is moved forward to Approval the sloresponse is udated partially. status is updated correctly as achieved (if with in sla of coruse) but end time is not filled in and thus duration is not calculated. Even after the change has been closed completely these fields are not updated.
Does anybody have any ideas why this happens?
Version = 9.41