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Trusted Contributor.
Trusted Contributor.
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Problems Smart Analytics

Hi, I tried to condigured Hot topics Analytics but when I open it show me the error  

Cannot create Hot Topic chart (No engines available ).

Previusly I Start index from interactions

Some one Know which is the error?

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4 Replies
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Super Contributor.. Super Contributor..
Super Contributor..

Re: Problems Smart Analytics

Please let us know more about the error you are facing. Meaantime you can check the following stuffs:

1.  Please check sm.log which tracks all interactions between SM Interaction and Smart Analytics.

2. Also, you can identify invalid configuration details from the log files of Smart Analytics IDOL server.

 

Regards,

Avi

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Problems Smart Analytics

We are also facing the same problem. Could you please check if the content1 service is up and running on your Smart Analytics machine? We have noticed that content1 service is down and the application log of content1 shows "Persistent engine is inconsistent (IndexCompression) - Exiting".
Does anybody know the reason behind this error?

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Problems Smart Analytics

enter saa in the command line...then view status.

are all services running?

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Problems Smart Analytics

Thank you for the quick response!

In the <component> fields, everything appears to be running.

In the <engines> fields, Smart Search is online and Content1 is DOWN

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