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Commodore Commodore
Commodore
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Problems with database queries

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Hello !
I have hpsm 9.41 and an Oracle 12 db.
Recently, the application (web and windows clients) has become slow. Queues of submissions and search for records take a very long time. Apparently, the main problem in database queries.
Please tell me how I can determine the source of the problem and fix it.

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Micro Focus Expert
Micro Focus Expert

Have a read of this guide - Service Manager Diagnostics and Tuning Guide. https://softwaresupport.softwaregrp.com/doc/KM718389 

It will help you use the parameters Sean mentioned and understand the results. Another suggestion would be to engage your DBA. They will be able to run DB Profiler tool to tell you the slow queries as well.

Another thing to look into is archiving or purging very old data to reduce volume of data.

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Micro Focus Expert
Micro Focus Expert

Look at this https://docs.microfocus.com/itom/Service_Manager:9.63/Parameterdebugdbquery

 

It will be the same for all 9.x versions

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Micro Focus Expert
Micro Focus Expert

Have a read of this guide - Service Manager Diagnostics and Tuning Guide. https://softwaresupport.softwaregrp.com/doc/KM718389 

It will help you use the parameters Sean mentioned and understand the results. Another suggestion would be to engage your DBA. They will be able to run DB Profiler tool to tell you the slow queries as well.

Another thing to look into is archiving or purging very old data to reduce volume of data.

View solution in original post

Commodore
Commodore

Inspect you DB for missing Indexes. Reindex all tables in DB, make new indexes for often queries. It will improve response

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