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Trusted Contributor.
Trusted Contributor.
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Process Designer Guide

Dear Team,

We are using SM 9.20 and upgrading to 9.41.

As we haven't used process deisgner so far, can you plesae suggest where to start with for understanding the process designer?

Is there any url related to process designer?

Thanks in advance.

-HR

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Super Contributor.
Super Contributor.

Re: Process Designer Guide

Hello HR,

Here are some documents would help:

Process Designer Migration Guide:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01294648

SM Process Designer Content Pack 9.30.3 - Administrator's Guide

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00482104 

Service Manager (SM) Process Designer Content Pack 9.30.3 - Release Notes

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00482097

Process Designer Content Pack 9.30.3 Best Practices Guide

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00587011

It's a big work to ugrade from a customized early version to 9.41.

As Andery mentioned in your previous post, if needed, you could contact us any time to get information of our Upgrade Factory program.

Best Regards,

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