Trusted Contributor.
Trusted Contributor.

Process Designer Guide

Dear Team,

We are using SM 9.20 and upgrading to 9.41.

As we haven't used process deisgner so far, can you plesae suggest where to start with for understanding the process designer?

Is there any url related to process designer?

Thanks in advance.


1 Reply
Super Contributor.
Super Contributor.

Re: Process Designer Guide

Hello HR,

Here are some documents would help:

Process Designer Migration Guide:


SM Process Designer Content Pack 9.30.3 - Administrator's Guide


Service Manager (SM) Process Designer Content Pack 9.30.3 - Release Notes


Process Designer Content Pack 9.30.3 Best Practices Guide


It's a big work to ugrade from a customized early version to 9.41.

As Andery mentioned in your previous post, if needed, you could contact us any time to get information of our Upgrade Factory program.

Best Regards,

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