Queries || HP Service Manager 9.3
1. What are the bench Mark for HP Service Manager.
2. Does Serive Manager support Mobile Applications
3. Is there a possibilty of creating ticketing in HP Service Manager through tele phone . Like pressing options 1, 2, 3 etc on the telphone keppad
1 Benchmark for Service Manager
I have worked with some kind of performance document for Service Manager some time ago ... in regards of network latency it was said how long certain actions within the application take ( login, selection of user, ... ), also in regard of the different client types ( Windows Client, Web, ... ).
Surprisingly that was quite accurate ... we roughly experienced the given times in that document, throughout our internatinonal locations ( with different network performances ).
Possibly you could ask support, whether they have an up to date document regarding that.
2 Mobile Application
What I know SM has is the "Mobile Application" webpage ... in the newest version you can also add your custom fields ( which was not possible in earlier version ). Have not really worked with it, but when testing it it looked quite nice. Maybe worth a try.
3 Telephone Integration
You might try DDE ( http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Out-of-box-Basic-CTI-Integration/m-p/4097218/highlight/true#M4210 ) ... or possibly your phone system vendor also has some examples for Service Manager integration.