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Super Contributor.. Super Contributor..
Super Contributor..
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Question about "How to Change the format"

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Good afternoon Experts,

I'm using HPSM 9.40 Codeless and I was just wondering how can I get to this file so that I can change the format?

 

3-29-2017 12-18-39 PM.png

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Question about "How to Change the format"

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Okay team,

I found the form under form design.

Type fd in the command line and search.

Then you can copy the form and make your changes, then save the file under a different name.

 

 

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Question about "How to Change the format"

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Okay team,

I found the form under form design.

Type fd in the command line and search.

Then you can copy the form and make your changes, then save the file under a different name.

 

 

View solution in original post

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Question about "How to Change the format"

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Hello Experts,

 

I have a quick question to ask. Now that I have edited the form. I have went back to the SLA and made sure that I used the fill button to ensure that the newly edited form is the one that I'm going to, but for some reason when the SLA alert is breached the old format of the form shows.

I go back in to fd and look at the form and it is the way that I saved it. Is there something that I'm doing wrong?

 

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Honored Contributor.. Honored Contributor..
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Re: Question about "How to Change the format"

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It might be caching it. You can restart the background processes for messaging (or restart the entire environment).

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