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Hi Experts

 

when ever i click on the "search Incident" after that searching the required tickets then we ll get the "IM.update.incident" form instead of displaying the "IM.update.incident" i want to display the my own form  that is "IM.update.incidentvijay" form,

how can i achive this one.

 

 

 

thanks

vij

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Absent Member.
Absent Member.

You can below line in process "apm.edit.problem", can use any set of ‘if’ and ‘else’ condition.

if (operator()="Vij") then ($L.format="IM.update.incidentvijay")

 

for interaction,

use process in same way "ess.determine.EdtFmt"

 

 

These process are as per OOB, check you object and state record to identify the correct process record.

 

regards,

____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

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Fleet Admiral
Fleet Admiral

Hi,

 

Do you mean you always want to use your own form for updating an IM, or only after using the Search option?  If you always want to use your own form, you would change the value in format tab of the category records for all the categories where you would like this form to be used.

 

Audrey

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Hi Audrey,

 

Thanks for for needful information .

 

i want this configuration even in the interaction module also in both windows and webclient.

 

 

Thanks

Vij

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Absent Member.
Absent Member.

You can below line in process "apm.edit.problem", can use any set of ‘if’ and ‘else’ condition.

if (operator()="Vij") then ($L.format="IM.update.incidentvijay")

 

for interaction,

use process in same way "ess.determine.EdtFmt"

 

 

These process are as per OOB, check you object and state record to identify the correct process record.

 

regards,

____________________________________
Assign Kudo, if found post useful and mark it accepted if solves the issue.

View solution in original post

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Absent Member.. Absent Member..
Absent Member..

Hi Piku,

 

 

Thanks for your solution..

 

Even we can also call our own forms in the profile.

 

 

Thanks

vij

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