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jjx
Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class
‎2018-02-27 13:17
962 views

REST API - 401 Unauthorized error on call to SSO enabled HP Service Manager 9.50

HI,

I have HP Service Manager 9.5 and I have enabled REST API for ticket creation on it. I was trying to create a ticket using REST without enabling SSO over http, it was creating the ticket but since I have enabled it, it is giving me a 401 unauthorized error. I also tried to create ticket over https but it says url does not exist. I have also tried by sending the client certificates in the request which is also not working.  Is there any particular configuration I am missing here?

Any help would be appreciated.

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lingyanmeng
Micro Focus Expert
Micro Focus Expert
‎2018-03-13 07:16

you may try the rest call with an integration user instead of LDAP user, the integration user should be a user in SM not in LDAP.

Let me know if it helps,

Ling-Yan

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