REST API giving 401 Unauthorized error which making a call to SSO enabled HPSM
I have HP Service Manager 9.5 and I have enabled REST API for ticket creation on it. I was trying to create a ticket using REST without enabling SSO over http, it was creating the ticket but since I have enabled it, it is giving me a 401 unauthorized error. I also tried to create ticket over https but it says url does not exist.
When I checked the logs for http it is showing error that certificates are missing.
Is there any particular configuration I am missing here?
Any help would be appreciated.
Re: REST API giving 401 Unauthorized error which making a call to SSO enabled HP
if the log file is saying that the certificates are missing could be for some reason:
the certificates were incorrectly created,
the certificates expired and you must create new ones.
basically on both options, you should create new ones.
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.