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Recommended way to rename assignment groups

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Hi,

I need to rename an assignment group which has many dependencies (Incidents, Requests, Change management, CI's... etc). I know that if I rename the assignment group manually through rad debugger it wont update the dependencies. Each ticket in the system will need to be updated individually. If I delete the existing group and replace it with the new one, I believe only 2 modules will be transfered to the new group. Is there any funcationality to do this (or another recommended way) in sm 941? The issue is there may be other dependencies like in rulesets, etc. If this all has to be updated manually, How do I find and update them?

Thanks

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Acclaimed Contributor.
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Re: Recommended way to rename assignment groups

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Hi Lucy,

hope you are doing fine.

There is an option by javascript but i am not complitely sure if applies for 9.41, for example:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E103808

there is an issue fixed after rename by javascript, on the zips I believe there should be the instructions.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Recommended way to rename assignment groups

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Hi Lucy,

hope you are doing fine.

There is an option by javascript but i am not complitely sure if applies for 9.41, for example:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1E103808

there is an issue fixed after rename by javascript, on the zips I believe there should be the instructions.

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Recommended way to rename assignment groups

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Hello Lucy,

hope you are doing fine.

Any concern you have about this forum?

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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