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Absent Member.
Absent Member.
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Related Incident Count

Hi All,

 

Kindly Let me know when the Field highlihted in the below pic calculated in Problem ManagementRelatedIncident.png

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4 Replies
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Super Contributor.
Super Contributor.

Hello!

Several years passed but have you found an answer?

I'm looking for the same information. If you share it will be greate!

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Super Contributor.
Super Contributor.

Oh, well.

I've fount a part of logic. It locates in ScriptLibrary "interoperabilityHelpers" and Ioaction "PM.open.incidents".

I suppose it would be suitable for earler SM's version.

Still it is interesting for SM 9.60 version 

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Super Contributor.
Super Contributor.

The subject has got some perspectives.

Well as far as I could find out since you created (or associated) a new relation between Problem and Incidents , a schedule record has been produced. The schedule runs PM.open.incidents  ioaction there the rest count magic happens 🙂

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Knowledge Partner
Knowledge Partner

Whenever you update a ticket the ioevents table for the table being update is checked. The PM.open.incidents is referenced there under some condition.
I don't know why this was done this way and stay the same in 9.6.. honestly, it makes no sense, it would be much better and simpler calculate it directly on trigger or even on FC/Ruleset.. all fields used in the query are indexed.
Regards,
Breno Abreu

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