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Absent Member.
Absent Member.
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Reminder notifications

Hello,

 

We are using HPSM 9.3

 

Analysts are able to right click on tickets and set reminders and can choose In Client Message or Email.  I found the form under us.reminder.g.  When they choose to have the reminder sent as an email its unreadable and I would like to work on the formatting.  I have been unable to locate the cooresponding noticiation record.  Can someone help me with what message/class I should be looking for? Or am I looking in the wrong place entirely?

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Absent Member.. Absent Member..
Absent Member..

Re: Reminder notifications

I don't think any notification record will be created for this mostly a schduler record will be created for this and later on a mail will trigger to the person.can you paste the format how you are getting the mail.

 

Thanks

 

Jagabandhu Padhy

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Absent Member.
Absent Member.

Re: Reminder notifications

Here is the format it comes in:

 

Filter By Activit10/06/15 08:08:14 mcfa35608 Open - Linked

Update: By:Action DatAt:

Opened:ent McFarlane, Ch10/06/15 08:0

Last UpdatedMcFarlane, Ch10/06/15 08:0

Closed:e:

Re-Opened:

Service Recipient bee0 atimes.d

 

 

 

Notify By: E-mailEric.Miller@

Current PC Name:PK16K5A Location:

 

 

 

 

Incident Detail

Category:

Area:

Sub-area: Closure Code:

Impact: Solution:

Urgency: Solution Details:

Priority:

Subject:

TPM reset

Description:

User is requesting TPM reset on

10/14/2015 9am MT

 

Computer Name: XXXXXX

 

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Established Member..
Established Member..

Re: Reminder notifications

Hey,

 

Seems like the schedule calls us.process.reminder

looking at the build.message step, it has a section: nullsub(format in $L.file, "IM.Browse")

So, probably it's using the format that you have for displaying the IM or it's using the default Browse format.

 

Given the nullsub, perhaps you could tell it to use a custom format?

The button (oob) "apm.edit.problem_do nothing" is the button that the agent clicks, perhaps you could experiment with a pre rad that sets format in $L.filed = "custom format"?

 

Just some ideas, hope they help 🙂

 

 

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