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Reopen incident in 9.34 pd4

Is it possible to reopen incident in 9.34 pd4 ?and how???

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Re: Reopen incident in 9.34 pd4

You can build a ruleset to change the phase, update the status, etc. Make the ruleset avaiable as an action, then add it to the closure phase.  I was not able to just draw a transition from Closure back to an open phase (it wasn't working, though it does in change). 

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Re: Reopen incident in 9.34 pd4

can i add transition from closure to open phase

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