Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE
Regular Contributor.. Jennifer Li Regular Contributor..
Regular Contributor..
105 views

Reopened Task still shown as closed in Task Planner

Normally in the Task Planner of a Change ticket, an active Change Task will be green in colour, and a closed Change Task will be grey with a "tick" on the upper right corner.

But when user clicked "Reopen" on a closed Change Task and the status changes to "reopened" & phase "Active", when going back to the Task Planner, the task is still grey with a "tick" no matter how many Refresh clicked.

Since it is now active again, user will be confused if it looks the same as a closed task.
How to make it change back to green?

Many thanks.

0 Likes
1 Reply
Micro Focus Expert
Micro Focus Expert

Re: Reopened Task still shown as closed in Task Planner

As far as I know, the color condition is located in the "colorindicatorsetting" table, also you should check the correspond Workflow and check by ruleset or workflow properties.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.