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Reports of Interaction Records

Hi,

 

For HP SM9.40 Reporting, which of the "source data" and "report category" can help us to get the following output, we are looking for reports of interaction records in servicedesk module

 

 

1. Affected services

 

2. Total logged

 

3. Resolved/Closed

 

4. Pending

 

4. SLA Status

 

 

if the above requires the use of query builder, could you please share the exact script to get the same.

 

Also, in the SLA status column, we are looking the status for the already configured two types of SLA's (Response & Resolution ) for Interaction Records, how do we get the status of both of the SLA's

 

Kindly suggest


Thanks and Regards
Hemant Vaswani

 

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Reports of Interaction Records

Hi Hemant,

 

So you requirement is to get the report of the items listed?

Please confirm!

 

Thank you and Best regards,

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Outstanding Contributor.
Outstanding Contributor.

Re: Reports of Interaction Records

Yes, i confirm


Thanks and Regards
Hemant Vaswani
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