Valued Contributor.. erbian Valued Contributor..
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Request Management: How do use a work schedule for calculating Planned Start/End

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I have for a couple of weeks ago to this forum posted about "How do use a work schedule for calculating Planned Start/End" whit the following text.

I have created a Request Model with one task.
The task lead time is specified as '1 16:00:00', and the Request Model Global lead time is calculated to the same value.

When using that model, the task Planned Start is set to the Submit time for the task, and the Planned End is set to 40 hours later without taking in account the "day" (8-16) work schedule specified for the Catalog Item using that Request Model.

Do you have any sugestions to have the Planned End to use the "day" work schedule?

We are using Service Manager version 9.41.

My request is not in the Scheduled Maintenance area.

It is regarding using a Request Model from a Service Catalog Item.

The Request Model has e.g. one task using e.g. 40 working hours, which in a "day" calendar (8 - 16) will take 5 working days.

I have specified the lead time to '1 16:00:00' which is eaqual to 40 hours in the "day" calendar.

But this is calculated to 40 hours in a "24/7" calendar resulting the planned finish time to be 1 day and 16 hour after the planned start time. I would like the planned finish time to be one week after the planned start time.

Could tha be achieved?

 

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JD_Jinesta Outstanding Contributor.
Outstanding Contributor.

Re: Request Management: How do use a work schedule for calculating Planned Start/End

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Hi Erbian,

Service Manager 9.41 does not include a calendar field for request tasks lead time to accomplish what you are looking for.

Fortunately 9.60 version does include a field to define a calendar to allow to split the time of the lead time accross the times defined in the calendar.

For 9.41 you can try to backport the code from 9.60 to 9.41 and include the new field for calendar. 

This process requires tailoring skills. If you require help support can help to review what will be neccessary to backport the code from 9.60 to 9.41 via support ticket.

If you require help to implement it we can also help on that via Technical Service Days on site or remote.

Hope this helps.

Regards,

SM Support Engineer

Thank you for using the Micro Focus Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".
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JD_Jinesta Outstanding Contributor.
Outstanding Contributor.

Re: Request Management: How do use a work schedule for calculating Planned Start/End

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Hi Erbian,

Service Manager 9.41 does not include a calendar field for request tasks lead time to accomplish what you are looking for.

Fortunately 9.60 version does include a field to define a calendar to allow to split the time of the lead time accross the times defined in the calendar.

For 9.41 you can try to backport the code from 9.60 to 9.41 and include the new field for calendar. 

This process requires tailoring skills. If you require help support can help to review what will be neccessary to backport the code from 9.60 to 9.41 via support ticket.

If you require help to implement it we can also help on that via Technical Service Days on site or remote.

Hope this helps.

Regards,

SM Support Engineer

Thank you for using the Micro Focus Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".
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Micro Focus Expert
Micro Focus Expert

Re: Request Management: How do use a work schedule for calculating Planned Start/End

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Hi erbian,

After some investigation i've found out that the behavior you are describing is an OOB behavior in 9.41. That behavior was changed in newer version of SM so in the task properties a new field was added to set the calendar that will be used to calculate the end time.

Here the link of the Enhancement Request that was opened to add that functionality:

https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02338874

Best regards,

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Valued Contributor.. erbian Valued Contributor..
Valued Contributor..

Re: Request Management: How do use a work schedule for calculating Planned Start/End

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Thanks.

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