Highlighted
Super Contributor.
Super Contributor.
1028 views

Required IDOL license file update for HPE Smart Analytics, Service Portal, and Propel (April 2017)

License file expiry date
The IDOL license files for some versions of Smart Analytics, Service Manager Service Portal, and Propel expired on April 30th, 2017. You must now update the license files.

Audience
This document applies to you if you are running any of the following products:

  • Smart Analytics included in a content pack for Service Manager 9.34
  • Smart Analytics included in Service Manager 9.35
  • Smart Analytics included in Service Manager 9.4x
  • Smart Analytics included in Service Manager 9.50 and 9.51
  • Service Manager Service Portal included in Service Manager 9.50 and 9.51
  • Propel 2.20.p1 and 2.20.p2

Important: If you are not currently running an affected version of these products, but you are planning an upgrade to one, you must also follow the guidance in this document.

What to do
If you wish to continue using an affected version of Smart Analytics, Service Manager Service Portal, or Propel after April 30th, 2017, you must update the IDOL license files. To help you do this, a license tool is available for download on the HPE Software Support website. You must download the tool and follow the steps below to upgrade your IDOL license files in order to continue using these versions of Smart Analytics, Service Manager Service Portal, or Propel.

Notes:

  • The license tool is also included in the Service Manager 9.52 (and later) installation package.
  • The IDOL license tool will restart Smart Analytics, Service Manager Service Portal, and Propel. These components will therefore be unavailable for a few minutes.
  • The IDOL license tool is named "Smart Analytics License Tool." However, it also replaces IDOL license files for Service Manager Service Portal and for Propel.


Smart Analytics
To update the IDOL license files used by Smart Analytics, simply download the license tool, and then follow the steps in the tool. You do not need to do this if you are not a Smart Analytics customer.

Note: You must update the IDOL license files on every machine on which Smart Analytics is installed.


Service Manager Service Portal and Propel
To update the IDOL license files used by Service Manager Service Portal and Propel, simply download the license tool, copy it to the Smart Analytics folder on the Propel server, and then follow the steps in the tool. When the tool prompts you to enter the installation directory of Smart Analytics, enter the IDOL installation directory instead.

You do not need to do this if you are not a Service Manager Service Portal or Propel customer.

Note: In a Propel HA environment, you must update the IDOL license files on every Propel server (excluding the Postgresql server and Nginx server).

Tags (1)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.