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Absent Member.
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Response SLO condition for service

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Hi

need to create response SLO condition  as combination of  product type and severity

service area : incident

example : 

product type 1 " severity 1  --  duration 1:00:00 

product type 1 " severity 2  -- duration 2:00:00 

product type 2 " severity 1  --  duration 1:00:00 

condition based onlu in severity is working fine, but need to combinate severity with incident product type.

Regards

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Absent Member.
Absent Member.

Re: Response SLO condition for service

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i find the right combination. 

product.type in $L.file="   " and severity in $L.file="1"

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Absent Member.
Absent Member.

Re: Response SLO condition for service

Jump to solution

i find the right combination. 

product.type in $L.file="   " and severity in $L.file="1"

View solution in original post

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