Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
Highlighted
wcsoong Contributor.
Contributor.
92 views

RuleSet for setting Interaction ID, when delay assigning is check?

Hi All,

SM 9.52

my customer SM is in a multi-tenant environment, and they like to have different interaction ticket prefix for each tenant, I'm trying to find out in the srvicedesk workflow which ruleset is being used to set the interaction ID, when delay assigning is check, so that i can configure the ruleset.

Can anyone advice which ruleset should i change?

Regards

WC

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.