SC web service : exception scxmlapi(19)

[jongmi]

Hi.

I want to register Incident ticket by using Web service.

So, I tried to test Incident Webservices.
I created the script "IncidentManagement" by "Run WSDL to JS".
And then, I create test script which is calling IncidentManagement script.

--> Test Script
-----------------------------------------------------------------------------------
var incidentService = new lib.IncidentManagement.IncidentManagement();
var requestObject = new lib.IncidentManagement.CreateIncidentRequest();
var model = new lib.IncidentManagement.CreateIncidentRequest_IncidentModelType();

model.instance.EvtDev.setValue("HpOvo");
model.instance.EvtId.setValue("1");
model.instance.EvtGrp.setValue("1");
model.instance.EvtDt.setValue(system.functions.tod());

requestObject.model = model;

var responseObject = incidentService.invoke(requestObject);
-----------------------------------------------------------------------------------

I click Compile btn and Run btn.
Incidnet tikect is registered.

But error is occured like below.

--> This is sc.log file
-----------------------------------------------------------------------------------
5260( 6656) 05/27/2008 10:38:00 RTE W Exception occurred for method Create and XML request




192.24.5.79
test
HpOvo
Event123
20080527102020
1
192.24.5.79
1




5260( 6656) 05/27/2008 10:38:00 RTE W soap_serve - Caught XML API exception scxmlapi(19) - Doc Engine call failed with cc -1
5260( 6656) 05/27/2008 10:38:00 RTE W Sending SOAP fault
5260( 6656) 05/27/2008 10:38:00 RTE I SOAP server stopping...
5260( 6656) 05/27/2008 10:38:00 RTE I Total HTTP requests processed for this client: 1
5260( 6656) 05/27/2008 10:38:00 RTE I Process termination in progress
-----------------------------------------------------------------------------------

Anybody know what this error means?

[IrisGeist · Accepted solution]

That typically is a failed validation. Try to add msglog:1 in your sm.ini file (or sc.ini if you are on SC 6.x) and run again. It should show a validation error message. Do you have EvtDt defined as a DateTime Type?

[jongmi]

I added 'msglog:1' in sc.ini file

and then run the script.

The same result is happend.

One Incident Ticket is registerd.
And exception is occured.

[IncidentManagement test script file]
--------------------------------------------
var incidentService = new lib.IncidentManagement.IncidentManagement();
var requestObject = new lib.IncidentManagement.CreateIncidentRequest();
var model = new lib.IncidentManagement.CreateIncidentRequest_IncidentModelType();

model.instance.EvtDev.setValue("HpOvo");
model.instance.EvtId.setValue("2");
model.instance.EvtGrp.setValue("1");
model.instance.EvtDt.setValue("20080528150030");

requestObject.model = model;

var responseObject = incidentService.invoke(requestObject);
--------------------------------------------

[sc.log]
============================================






































HpOvo
2
20080528150030
1




















































5260( 7932) 05/28/2008 10:12:07 RTE W soap_serve - Caught XML API exception scxmlapi(19) - Doc Engine call failed with cc -1
5260( 7932) 05/28/2008 10:12:07 RTE W Sending SOAP fault
---------------------------------------------

[IrisGeist]

Another option is to run a trace: RTM:3 and debugdbquery:999 while you run the Web Service (remember to take the debugging statements out of your sm.ini immediately after starting the WS, do not restart the SM server after adding these parameters, they are read dynamically when starting a new client). If the incident is added, then the error occurs after the add, maybe in a post add trigger, or it tries to send a message to a user, and cannot find the terminal to send it to (undisplayed terminal message line in your log file in that case). If it is the undisplayed terminal message issue, you can remove that notification line for background processes ($G.bg=true), if it is an issue in a post add trigger, you can research why it has an issue there and fix that. The trace may help you in that case.

[jongmi]

Thanks for your advice.
I solved the problem.
The problem is notification you mentioned.

I added the print script in im.first process.
--------------------------------------
print("Incident is registered");
--------------------------------------

So, I delete the script line.

CreateIncident Webservice is works well.

thanx.

[jongmi]

^^

[Mutlu Celep]

Hi, i have a little same problem. I call the CreateInteraction web service and i got the following error: Send error response: A CXmlApiException was raised in native code : error 19 : scxmlapi(19) - Doc Engine call failed with cc -1

I also did what you said, but i didnt figure out the problem where it is 😞 and i m gonna crazy. Finally, i decided to put the log here. Would you like to help me pls?