SCAuto URL not in eventout

[JustinN]

When a incident is created by SCAuto it sends an e-mail. However that e-mail seems not to contain the URL for the ticket as we append all other incidents with. I use the same form in the notification for other incident notifications. Is there something unique I need to account for in the scauto url creation?

[ITHP3]

go to system information recored then active integration tabe and but URLs for index.do and ess.do

[JustinN]

I already added those. As I said it is unique to scauto creating the tickets that the url's do not appear in the ticket. I now call a javascript to generate the URL to a local variable inside the condition and use the local variable on the form.

[Vadim Gorda]

Hello Justin,

Exactly the same form is triggered when you create incident via ScAuto? All the same data is present except the link?

What kind of integration is it? Just registration of Interactions via email using SCauto?

[-m-]

The Notification Engine provides access to the $L.web.url and $L.ess.url variables via the us.notify RAD Application. However, the Notification Engine is not the only method for generating email messages. Macros create email eventout records without executing the us.notify RAD Application.

There may be an Event Registration (Output Type) defined in Event Services which is creating the email eventout. A trace which captures the processing of the eventin record will reveal what is responsible for generating the email (Notification Engine, Event Services, Macro, etc).