SD-RF Linkage issue
we face an issue in HPSM 9.41 that after creating service cataloge ticket and take approval the realted RF ticket isn't created despeite Linker & Lister is running in System status
Any help is highly appreciated
Couple of thoughts:
1. What is an RF? Do you mean RFC (Request for Change)?
2. I think the RF would be created in the Foreground (vs. the Background) and therefore wouldn't rely on Linker or Lister.
3. I would replicate the issue with a trace (RTM:3 and debugdbquery:999), review the log and see if you can determine what is happening. Maybe an error is being thrown.
1- RF is a Request Fulfillment Ticket as when we create SD from Service Catalog to item has connector "Open a new request"
it should be related automatically to RF after Approval if exist
2- I think the RF is created in the background thats why i think it depend on the linker & Lister
3- I'll proceed with the trace option after working hours due to the case is happened on production environment