Respected Contributor.. Respected Contributor..
Respected Contributor..

SLA Email alert issue


We have configured SLA for incident in SM. As per the configuration when any incident raised with priority 3 then email should trigger to the mentioned recepiant in 5, 10, 15, 30 and 60 Min.As per this configuration we have received emails but that was not on time. there is lots of dilay for receiving this SLA emails. We want to know the reasone of it. Can any one help me to troubleshoot of it. Earlier it was working fine.


We are having SCSMTP for email forworking .




1 Reply
Established Member..
Established Member..

Re: SLA Email alert issue

what's your sm version?

And you can also check the data in Alert table.  

Is the Scheduled Alert Time is correct or not? if it is correct, that means you background schedulder lead to the delay, if the scheduler alert time is not correct, we need to figure out the root cuase.

May you have defined calendar or working hours for sla.  

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.