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dbab Absent Member.
Absent Member.
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SLA status not changed to Breached

in SM7.11, One Inciden't SLA is breached and alert also fired for SLA breach.  However incident's SLA status not changed to Breached. Now this particular incident is closed sla status shows as Achived.

 

But I am sure that SLA is breached.  What could be the issue?

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2 Replies
Glied Contributor.
Contributor.

Re: SLA status not changed to Breached

Hello, have the same problem. Any solution?

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Absent Member.. Sanzz Absent Member..
Absent Member..

Re: SLA status not changed to Breached

Please mention, if both Response & Resolution SLOs were defined for the ticket and what are the Durations for them.

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