Highlighted
Outstanding Contributor.
Outstanding Contributor.
90 views

SLM - are the Service Hours calculated in SLT while displaying Mean Value

Hi,

In HP SM 9.40, Codeless, We have Service Level Management inside system navigator > SLM > Metrics > Overall

On entering the values of Agreement ID, Month and Year, and when we click on the "View Process Targets Details", We get option to view the Mean,Median and Deviation values for an existing SLT.

In our environment, the SLT of which "mean value" is shown is having service hours defined as "Monday to Saturday" and "0900 to 1800", and as of now for October month, we are able to see the "mean value" as
18 00:06:00 (DD HH:MM:SS format)

So here the 18 days and 6hrs are indicated using the attached and above mentioned  service window?  I meant, 18 Days * 9Hrs + 6Hrs = 168Hrs?

Kindly help in confirming the interpretation mentioned above.

Thanks and Regards

Hemant Vaswani

0 Likes
3 Replies
Highlighted
Frequent Contributor.
Frequent Contributor.

Re: SLM - are the Service Hours calculated in SLT while displaying Mean Value

Hello.

Based on the format you described, it would be 18 days and 6 min. Since this format is not OOB (seems to be a customization), I'm not sure if this is accurate. Maybe be if you provide an UNL file of the form and also of the format control, we can determine what is calculating.

 

Regards,

Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
hpe.com
Hewlett Packard Enterprise

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation
0 Likes
Highlighted
Outstanding Contributor.
Outstanding Contributor.

Re: SLM - are the Service Hours calculated in SLT while displaying Mean Value

Hi,

Yes, its not the OOB, also its not customization, as we see that defining service hours in SLT is a standard field.

As per information found in form designer, its input = mean and in dbdict this value was found in table of "m1",

so, UNL file will still be required, please suggest.

Thanks and Regards

Hemant Vaswani

 

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: SLM - are the Service Hours calculated in SLT while displaying Mean Value

Hi,

Hemant Vaswani,

I suppose you are talking about information in the slamonthly table.

Would you send us a screenshot of the form you are seeing in order to try to explain the reason of its values?

Thanks in advance.

Best regards,

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.