Absent Member.
Absent Member.
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SM 7.11 Attachment synching question

In 7.11 does anyone know of a way in which an attachment added in an interaction record will be viewable from the incident or change record in the attachment tab rather than having to navigate to the related record, to the interaction and viewing the attachment? 

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Absent Member.. Absent Member..
Absent Member..

I realized it like described in this topic (copy the attachment - post by Lovi Thomas 😞 http://h30499.www3.hp.com/t5/ITRC-OV-ServiceCenter-Service/Copy-attachment-from-incident-to-interaction/m-p/4669601#M44725

 

Like already discussed in other threads, there seems to be no way to directly access the related attachments.

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Absent Member.
Absent Member.

Thanks for the info, much appreciated.

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