Cadet 3rd Class
Cadet 3rd Class
232 views

SM 9.20 Webtier issue

Hello,

 

We have one issue on the webtier client:

 -  when a user is trying to log on, sometimes, instead of the normal page (Menu & Todo, etc.) it is displayed the Log Off Sceen.

It is strange that it occures sometimes, sometimes it's working as it is supposed to work.

 

Do you have any idea if this is a known error and if an upgrade to the newest version will solve it?

 

Thank you,

 

ServiceManager database (RDBMS) OS : Windows 2003 SP2 

ServiceManager database (RDBMS): MS SQL 2005
ServiceManager client OS version: XP SP2
ServiceManager client RTE version: 9.20.065

ServiceManager Application Server specs:Windows 2008

HP Service Manager Application Client: 9.20.065

HP Service Manager Webtier: 9.20.065

0 Likes
4 Replies
Absent Member.
Absent Member.

Hello,

For what it's worth, we encountered a similarly inconsistent login experience. The version was 7.11 (P13).

The root cause of our particular issue was the firewall - we had simply not activated "cookie persistence".

 

regards,

Warren

 

0 Likes
Absent Member.
Absent Member.

Is it possible that the operator is sitting at the login screen for a period of time in excess of the inactivity timeout? And, thus, the session is terminated with the HPSM Service?
0 Likes
Absent Member.. Absent Member..
Absent Member..

Hi.

This can be corrected sometimes by clearing your cache and or change the settings in your IE to reload the page each time.

0 Likes
Absent Member.
Absent Member.

Hi Valentin,

looking at the problem you described this indeed seems to be a browser cache problem.

What you have to remember is that the SM web client is not a stateless web application. The state is very relevant to the proper operation of it.

What could also cause this problem is if the end-user opens multiple sessions of the web client in the same browser window (multiple tabs).
That can cause strange behaviour..
Thank you for using the HPSW forums. If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.