SM 9.20 Webtier issue

[Valentin_1]

Hello,

We have one issue on the webtier client:

 -  when a user is trying to log on, sometimes, instead of the normal page (Menu & Todo, etc.) it is displayed the Log Off Sceen.

It is strange that it occures sometimes, sometimes it's working as it is supposed to work.

Do you have any idea if this is a known error and if an upgrade to the newest version will solve it?

Thank you,

ServiceManager database (RDBMS) OS : Windows 2003 SP2 

ServiceManager database (RDBMS): MS SQL 2005
ServiceManager client OS version: XP SP2
ServiceManager client RTE version: 9.20.065

ServiceManager Application Server specs:Windows 2008

HP Service Manager Application Client: 9.20.065

HP Service Manager Webtier: 9.20.065

[Warren Kerr]

Hello,

For what it's worth, we encountered a similarly inconsistent login experience. The version was 7.11 (P13).

The root cause of our particular issue was the firewall - we had simply not activated "cookie persistence".

regards,

Warren

[Beth Tuttle]

Is it possible that the operator is sitting at the login screen for a period of time in excess of the inactivity timeout? And, thus, the session is terminated with the HPSM Service?

[SAttolico]

Hi.

This can be corrected sometimes by clearing your cache and or change the settings in your IE to reload the page each time.

[RemcoGommers]

Hi Valentin,

looking at the problem you described this indeed seems to be a browser cache problem.

What you have to remember is that the SM web client is not a stateless web application. The state is very relevant to the proper operation of it.

What could also cause this problem is if the end-user opens multiple sessions of the web client in the same browser window (multiple tabs).
That can cause strange behaviour..