SM 9.20 Webtier issue
We have one issue on the webtier client:
- when a user is trying to log on, sometimes, instead of the normal page (Menu & Todo, etc.) it is displayed the Log Off Sceen.
It is strange that it occures sometimes, sometimes it's working as it is supposed to work.
Do you have any idea if this is a known error and if an upgrade to the newest version will solve it?
ServiceManager database (RDBMS) OS : Windows 2003 SP2
ServiceManager database (RDBMS): MS SQL 2005
ServiceManager client OS version: XP SP2
ServiceManager client RTE version: 9.20.065
ServiceManager Application Server specs:Windows 2008
HP Service Manager Application Client: 9.20.065
HP Service Manager Webtier: 9.20.065
For what it's worth, we encountered a similarly inconsistent login experience. The version was 7.11 (P13).
The root cause of our particular issue was the firewall - we had simply not activated "cookie persistence".
looking at the problem you described this indeed seems to be a browser cache problem.
What you have to remember is that the SM web client is not a stateless web application. The state is very relevant to the proper operation of it.
What could also cause this problem is if the end-user opens multiple sessions of the web client in the same browser window (multiple tabs).
That can cause strange behaviour..