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SM 9.30 - sm.log - application not accessible

hi,

please refer the log and suggest as to what is going wrong as i am not able to uderstand why the HP SM 9.30 is not accessible in IE

 

 

1796(  1824) 10/27/2014 15:41:56  RTE I smservice: start service event received for service smservice
  1796(  1824) 10/27/2014 15:41:56  RTE I smservice: starting process sm
  1796(  1824) 10/27/2014 15:42:02  RTE I smservice: starting process sm system.start
  1796(  1824) 10/27/2014 15:42:07  RTE I smservice: initialization complete
  1956(  1960) 10/27/2014 15:42:16  RTE I Using "utalloc" memory manager
  1840(  1844) 10/27/2014 15:42:16  RTE I Using "utalloc" memory manager
  1956(  1960) 10/27/2014 15:42:17  RTE I Command line: sm system.start
  1840(  1844) 10/27/2014 15:42:17  RTE I Command line: sm
  1840(  1844) 10/27/2014 15:42:20  RTE I Process sm 9.30.021 (021) System: 13080 (0x784DFB00) on PC (x64 64-bit) running Windows Server 2008 R2 Datacenter SP1 (6.1 Build 7601) from WIN-P2VB7HU5JSM (192.168.71.128)
  1956(  1960) 10/27/2014 15:42:20  RTE I Process sm 9.30.021 (021) System: 13080 (0x784DFB00) on PC (x64 64-bit) running Windows Server 2008 R2 Datacenter SP1 (6.1 Build 7601) from WIN-P2VB7HU5JSM (192.168.71.128)
  1956(  1960) 10/27/2014 15:42:20  RTE I Creating resources for system '13080' with key 0x784DFB00
  1956(  1960) 10/27/2014 15:42:21  RTE I Created shared memory of size 32000000 using key 0x784DFB00 and attached to it at address 0x80000000
  1956(  1960) 10/27/2014 15:43:00  RTE I JVM successfully created
  1956(  1960) 10/27/2014 15:43:58 JRTE I Java version: 1.6.0_20
  1956(  2216) 10/27/2014 15:44:51 JRTE I Starting Memory Monitoring thread to check for memory every 15 seconds.
  1840(  1844) 10/27/2014 15:45:51  RTE I Process attaching to resources with key 0x784DFB00
  1840(  1844) 10/27/2014 15:46:07  RTE I JVM successfully created
  1840(  1844) 10/27/2014 15:46:27 JRTE I Java version: 1.6.0_20
  1840(  2692) 10/27/2014 15:46:42 JRTE I Starting Memory Monitoring thread to check for memory every 15 seconds.
  1956(  1960) 10/27/2014 15:47:05  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(  1960) 10/27/2014 15:47:07  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1956(  1960) 10/27/2014 15:47:26  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(  1960) 10/27/2014 15:47:26  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1840(  1844) 10/27/2014 15:47:34  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1840(  1844) 10/27/2014 15:47:34  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1956(  1960) 10/27/2014 15:47:42  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(  1960) 10/27/2014 15:47:42  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1840(  1844) 10/27/2014 15:47:53  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1840(  1844) 10/27/2014 15:47:53  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1956(  1960) 10/27/2014 15:47:58  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(  1960) 10/27/2014 15:47:58  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1840(  1844) 10/27/2014 15:48:09  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1840(  1844) 10/27/2014 15:48:09  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1956(  1960) 10/27/2014 15:48:15  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(  1960) 10/27/2014 15:48:15  RTE I Connected to Data source '' SQL server '' version: 0.0.0 through SQL driver version: 0.0.0 using database '' as user ''
  1840(  1844) 10/27/2014 15:48:27  RTE I Going to sleep for 15 seconds and try again to connect
  1956(  1960) 10/27/2014 15:48:29  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1840(  1844) 10/27/2014 15:48:45  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1840(  1844) 10/27/2014 15:48:50  RTE I Connected to Data source 'SMDEMO' SQL server 'WIN-P2VB7HU5JSM' version: 12.0.2000 through SQL driver version: 6.1.7601 using database 'master' as user 'guest'
  1956(  1960) 10/27/2014 15:48:50  RTE I Connected to Data source 'SMDEMO' SQL server 'WIN-P2VB7HU5JSM' version: 12.0.2000 through SQL driver version: 6.1.7601 using database 'master' as user 'guest'
  1956(  1960) 10/27/2014 15:48:52  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1840(  1844) 10/27/2014 15:48:52  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(  1960) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1840(  1844) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(  1960) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1840(  1844) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(  1960) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1840(  1844) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(  1960) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(  1960) 10/27/2014 15:48:53  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: HYT00-0     Message: [Microsoft][ODBC SQL Server Driver]Login timeout expired
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 01000-5701  Message: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to 'master'.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 01000-5703  Message: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 42000-229   Message: [Microsoft][ODBC SQL Server Driver][SQL Server]The SELECT permission was denied on the object 'DBDICTM1', database 'master', schema 'dbo'.
  1840(  1844) 10/27/2014 15:48:56  RTE E sql errors: SQL State: 42000-229   Message: [Microsoft][ODBC SQL Server Driver][SQL Server]The SELECT permission was denied on the object 'DBDICTM1', database 'master', schema 'dbo'.
  1840(  1844) 10/27/2014 15:48:56  RTE E Failure opening 'dbdict' file, terminating.
  1840(  1844) 10/27/2014 15:48:56  RTE E Failed to initialize one or all of the core files( dbdict, code, format and link)
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08001-17    Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-2     Message: [Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 08003-0     Message: [Microsoft][ODBC Driver Manager] Connection not open
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-5701  Message: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to 'master'.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 01000-5703  Message: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 42000-229   Message: [Microsoft][ODBC SQL Server Driver][SQL Server]The SELECT permission was denied on the object 'DBDICTM1', database 'master', schema 'dbo'.
  1956(  1960) 10/27/2014 15:48:57  RTE E sql errors: SQL State: 42000-229   Message: [Microsoft][ODBC SQL Server Driver][SQL Server]The SELECT permission was denied on the object 'DBDICTM1', database 'master', schema 'dbo'.
  1956(  1960) 10/27/2014 15:48:57  RTE E Failure opening 'dbdict' file, terminating.
  1956(  1960) 10/27/2014 15:48:57  RTE E Failed to initialize one or all of the core files( dbdict, code, format and link)
  1956(  1960) 10/27/2014 15:48:58  RTE I -Memory : S(238720) O(101916) MAX(357020) - MALLOC's Total(2815)
  1956(  1960) 10/27/2014 15:48:58  RTE I Thread termination in progress
  1840(  1844) 10/27/2014 15:48:58  RTE I -Memory : S(238512) O(98028) MAX(352924) - MALLOC's Total(1248)
  1840(  1844) 10/27/2014 15:48:58  RTE I Thread termination in progress
  1840(  1844) 10/27/2014 15:48:58  RTE I Web Service Diagnostics Summary(Bytes):
  1840(  1844) 10/27/2014 15:48:58  RTE I Pid:1840 Command:sm Name:
  1840(  1844) 10/27/2014 15:48:58  RTE I Count:0 Request Total(MIME/MTOM Attachment):0(0/0) Request Avg(MIME/MTOM Attachment):0(0/0) Response Total(MIME/MTOM Attachment):0(0/0) Response Avg(MIME/MTOM Attachment):0(0/0)
  1840(  1844) 10/27/2014 15:48:58  RTE I
  1840(  1844) 10/27/2014 15:48:58  RTE I Sessions Diagnostics Detail:
  1840(  1844) 10/27/2014 15:48:58  RTE I Pid:1840 Command:sm Name:
  1840(  1844) 10/27/2014 15:48:58  RTE I Session Login: 0, Logout: 0
  1840(  1844) 10/27/2014 15:48:58  RTE I
  1840(  1844) 10/27/2014 15:48:58  RTE I Database Statistics:
  1840(  1844) 10/27/2014 15:48:58  RTE I Pid:1840 Command:sm Name:
  1840(  1844) 10/27/2014 15:48:58  RTE I FileName               Selects  Inserts  Updates  Deletes  Counts   Sorts    Finds    Fetchs   Inits    Cache Inits  Terms    Cache Terms  Cache Finds
  1840(  1844) 10/27/2014 15:48:58  RTE I
  1840(  1844) 10/27/2014 15:48:58  RTE I Apps Statistics:
  1840(  1844) 10/27/2014 15:48:58  RTE I Pid:1840 Command:sm Name:
  1840(  1844) 10/27/2014 15:48:58  RTE I Module                    Name                      Count                    
  1840(  1844) 10/27/2014 15:48:58  RTE I
  1840(  1844) 10/27/2014 15:48:58  RTE I Heartbeat Diagnostics Detail:
  1840(  1844) 10/27/2014 15:48:58  RTE I Pid:1840 Command:sm Name:
  1840(  1844) 10/27/2014 15:48:58  RTE I Heart Beat Count: 0        Heart Beat Interval: 15      
  1840(  1844) 10/27/2014 15:48:58  RTE I Shutdown of HP Service Manager environment has completed
  1956(  1960) 10/27/2014 15:48:58  RTE D Total number of recorded stacks: 0
  1840(  1844) 10/27/2014 15:48:58  RTE D Total number of recorded stacks: 0
  1956(  1960) 10/27/2014 15:48:58  RTE I Process termination cleanup complete (exit code=0)
  1840(  1844) 10/27/2014 15:48:58  RTE I Process termination cleanup complete (exit code=0)
  1844(  2856) 10/27/2014 15:51:29  RTE I Using "utalloc" memory manager
  1844(  2856) 10/27/2014 15:51:29  RTE I Command line: sm -reportstatus
  1844(  2856) 10/27/2014 15:51:30  RTE E lkhook: Could not get semaphores using file name Global\SM.LOCK.13080.0
  1844(  2856) 10/27/2014 15:51:30  RTE E Error 2 in call OpenSemaphore - The system cannot find the file specified.
  1844(  2856) 10/27/2014 15:51:30  RTE I -Memory : S(51600) O(100364) MAX(151964) - MALLOC's Total(92)
  1844(  2856) 10/27/2014 15:51:30  RTE I Thread termination in progress
  1844(  2856) 10/27/2014 15:51:30  RTE E Unable to obtain lock in interm().
  1844(  2856) 10/27/2014 15:51:30  RTE D Total number of recorded stacks: 0
  1844(  2856) 10/27/2014 15:51:30  RTE I Process termination cleanup complete (exit code=0)
  1384(  2476) 10/27/2014 15:54:01  RTE I Using "utalloc" memory manager
  1384(  2476) 10/27/2014 15:54:01  RTE I Command line: sm -help
  1384(  2476) 10/27/2014 15:54:01  RTE I -Memory : S(51600) O(100364) MAX(151964) - MALLOC's Total(90)
  1384(  2476) 10/27/2014 15:54:01  RTE I Thread termination in progress
  1384(  2476) 10/27/2014 15:54:01  RTE E Unable to obtain lock in interm().
  1384(  2476) 10/27/2014 15:54:01  RTE D Total number of recorded stacks: 0
  1384(  2476) 10/27/2014 15:54:01  RTE I Process termination cleanup complete (exit code=0)
  2588(  2852) 10/27/2014 15:54:19  RTE I Using "utalloc" memory manager
  2588(  2852) 10/27/2014 15:54:19  RTE I Command line: sm -helprestart
  2588(  2852) 10/27/2014 15:54:19  RTE I -Memory : S(51600) O(100364) MAX(151964) - MALLOC's Total(90)
  2588(  2852) 10/27/2014 15:54:19  RTE I Thread termination in progress
  2588(  2852) 10/27/2014 15:54:19  RTE E Unable to obtain lock in interm().
  2588(  2852) 10/27/2014 15:54:19  RTE D Total number of recorded stacks: 0
  2588(  2852) 10/27/2014 15:54:19  RTE I Process termination cleanup complete (exit code=0)
  1956(   424) 10/27/2014 15:55:15  RTE I Using "utalloc" memory manager
  1956(   424) 10/27/2014 15:55:15  RTE I Command line: sm -restart
  1956(   424) 10/27/2014 15:55:15  RTE I Process sm 9.30.021 (021) System: 13080 (0x784DFB00) on PC (x64 64-bit) running Windows Server 2008 R2 Datacenter SP1 (6.1 Build 7601) from WIN-P2VB7HU5JSM (192.168.71.128)
  1956(   424) 10/27/2014 15:55:15  RTE I Creating resources for system '13080' with key 0x784DFB00
  1956(   424) 10/27/2014 15:55:15  RTE I Created shared memory of size 32000000 using key 0x784DFB00 and attached to it at address 0x80000000
  1956(   424) 10/27/2014 15:55:17  RTE I JVM successfully created
  1956(   424) 10/27/2014 15:55:19 JRTE I Java version: 1.6.0_20
  1956(   336) 10/27/2014 15:55:31 JRTE I Starting Memory Monitoring thread to check for memory every 15 seconds.
  1956(   424) 10/27/2014 15:55:33  RTE I Connection established to dbtype 'sqlserver' database 'SMDEMO' user 'sa'
  1956(   424) 10/27/2014 15:55:33  RTE I Connected to Data source 'SMDEMO' SQL server 'WIN-P2VB7HU5JSM' version: 12.0.2000 through SQL driver version: 6.1.7601 using database 'master' as user 'dbo'
  1956(   424) 10/27/2014 15:55:33  RTE I MS SQL Server collation 'SQL_Latin1_General_CP1_CI_AS', varchar codepage 1252, comparison 196609: case insensitive, accent sensitive
  1956(   424) 10/27/2014 15:55:41  RTE I SQL: Now using 327680 bytes for SQL buffers
  1956(   424) 10/27/2014 15:55:44  RTE W WARNING: lock [8]Database Services    held for 3401 milliseconds by routine ..\..\src\dbi.cpp line 4941
  1956(   424) 10/27/2014 15:55:45 JGroups version: 2.6.15.GA
  1956(   424) 10/27/2014 15:55:49 JRTE I Channel connected: WIN-P2VB7HU5JSM:13080; address: 192.168.71.128:61362
  1956(   424) 10/27/2014 15:55:51  RTE I License table is empty, created initial record
  1956(   424) 10/27/2014 15:55:51  RTE W WARNING: lock [4]Licensing            held for 764 milliseconds by routine ..\..\src\in.cpp line 466
  1956(   424) 10/27/2014 15:55:51  RTE I -Memory : S(1208992) O(287644) MAX(2760604) - MALLOC's Total(84596)
  1956(   424) 10/27/2014 15:55:51 JRTE I HSStats is not available, to turn on use log4jDebug:com.hp.ov.sm.common.resource.HSStats
  1956(   424) 10/27/2014 15:55:51  RTE I Thread termination in progress
  1956(   424) 10/27/2014 15:55:52  RTE I terminate license service
  1956(   424) 10/27/2014 15:55:52  RTE I License and User info table reset
  1956(   424) 10/27/2014 15:55:52  RTE I License info and user info were reset.
  1956(   424) 10/27/2014 15:55:52  RTE W WARNING: lock [0]System               held for 468 milliseconds by routine ..\..\src\syterm.cpp line 432
  1956(   424) 10/27/2014 15:55:52  RTE I terminate license service
  1956(   424) 10/27/2014 15:55:52  RTE I Shutdown of HP Service Manager environment has completed
  1956(   424) 10/27/2014 15:55:52  RTE D Total number of recorded stacks: 0
  1956(   424) 10/27/2014 15:55:52  RTE I Process termination cleanup complete (exit code=0)
 

 

thanks and regards

Hemant Vaswani

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Micro Focus Expert
Micro Focus Expert

Re: SM 9.30 - sm.log - application not accessible

Hi,

 

It looks like the Demo database is empty. Please verify  from the DB server if that database has tables created.

Additionally, please check out if the password for sa is correct and if the connection is succesful from the ODBC (if you are using Windows)

 

Regards,

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Micro Focus Expert
Micro Focus Expert

Re: SM 9.30 - sm.log - application not accessible

2 things to check.

1) You are using 64bit machine which defaults to 64bit odbc which will not work with 32bit SM. Check that you are using odbcad32.exe from: C:\WINDOWS\SysWOW64 to set up odbc for your sql server db SMDEMO.

2) I noticed you are using sqlserver default admin id, sa. sa has the default of master for it's database. It's best you create a new user id for SMDEMO and make it the db_owner of SMDEMO and use that user id. This will ensure this user id will default to SMDEMO and have access only to SMDEMO.

Good Luck.

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