2909sanjay Valued Contributor.
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SM 9.30 user unable to receive notification emails

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After a full DB recovery all data came up and application started working just fine, however user is not receiving any notification emails on ticket creation.

Error log: JRTE E SMTP host name should not be null

JRTE E Failed to deliver message to 'san.2909@yusg.com'

How can SM loss SMTP configurations on DB back restoration activity and where can we update SMTP settings.

Note: SM 9.30 is being used

Please advise.....

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2909sanjay Valued Contributor.
Valued Contributor.

Re: SM 9.30 user unable to receive notification emails

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sm.ini was configured with SMTP details...

Restarting schedulers emailout got the issue fixed.

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Re: SM 9.30 user unable to receive notification emails

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It seems to me that you didn't configure the smtp parameters on sm.ini.. you just restored the database? it does not seem so..
Regards,
Breno Abreu

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2909sanjay Valued Contributor.
Valued Contributor.

Re: SM 9.30 user unable to receive notification emails

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sm.ini was configured with SMTP details...

Restarting schedulers emailout got the issue fixed.

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