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SM 9.34 Inactivity timer

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Hi

Some of our IT operators have had their login ID chagned, their old login id was in the inactivty timer "Do Not terminate these logins" list and they never timed out, now i have added their new user ID and stopped and started the inactivity timer they are timing out? 

Does this require a system restart or anything?

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No, restart is not required, just inactive stop/start buttons. Stop your inactive, do the changes, start it again. 

If you want to make sure, check if the list of users was updated in the schedule record associate to inactivy.. (don't remember the name now, you can check by the class)... This is what matters 🙂

Regards,
Breno Abreu

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Have you tried stopping (Stop Inact button above) and then update users >click on Save button and then Click on Start?

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I usually update users, click Save then Stop Inact and then Start Inact. 

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Knowledge Partner
Knowledge Partner

No, restart is not required, just inactive stop/start buttons. Stop your inactive, do the changes, start it again. 

If you want to make sure, check if the list of users was updated in the schedule record associate to inactivy.. (don't remember the name now, you can check by the class)... This is what matters 🙂

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!

View solution in original post

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Hi Breno

You were correct, the schedule record was not updating with the new user ids!

Thanks

Alex

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