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Super Contributor.
Super Contributor.
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SM 9.40 - Some users always getting same notification from HP SM - Request Fulfillment

Hello Everyone,

 

I am using SM  9.40 along with:

-Windows SQL Server 2k8 r2

-Windows Server 2k8 r2

-SQL Server 2k8 r2

 

I am just received complaints from some users that always receiving recurring notification from HP SM. This issue only occurs for some users not all users.

here are the details:

forum.PNG

 

Does anyone have experience with this issue?

 

Best Regards,

Okik

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SM 9.40 - Some users always getting same notification from HP SM - Request Fulfillment

I believe you're talking about this:

https://softwaresupport.hpe.com/kb/KM02517010

If you don't use "Visible to customer" feature, just go to ScriptLibrary "RequestUtil" and comment row ~400:

 

sendEmailToRelatedIntertion(record,relatedobject);

 

 

---
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish
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