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SM 9.40 | Windows | Linking Sub-Categories

Hi,

 

refernce to the attached screen shot, the button of "link sub categories stands "disabled" in both Web Client as well in Windows Client.

 

coud anyone suggest for workaround.

 

i am on HP SM 9.40 - Windows 2k12 Environment and acessing with admnistrator privilege only.

 

Thanks and Regards

Hemant Vaswani

 

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Hi Hermant,

 

Just go to the imCategory form designer (type fd in the SM command line and then search for imCategory form). Click on design button, then just select the "Link new subcategories" button.

 

Into the properties tab, you are going to see in the "Enable Condition" a value like: [share_flag=1], just edit it and put true instead of that condition.

 

Click on Ok and Ok again and then test.

 

Best regards,

 

Andrés Valverde Jiménez

HP Software Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Also, please assign a Kudo to the post if you find it is helpful .

 

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Make sure the logged in user has Service Desk Configuration and Incident Management Configuration rights as part of their Security Role(s).

 

The ability to modify the classification values is dependent on the module configuration rights. 

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