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SM 9.41 User icon, how to get it working?

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Hi,

On the Web Tier of SM 9.41, on the top right side there is an icon of a user instead of the regular disconnect link. When any user logs in SM, it throws an error of user data not found and clicking on this icon brings an empty box with a disconnect button only. How is that supposed to work?

Thanks

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Super Contributor.
Super Contributor.

Re: SM 9.41 User icon, how to get it working?

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Hello,

This issue has been already reported and can be resolved using the attached unl file

The unl file contains the ScriptLibrary named SMModuleConfig.

Best Regards

LPP

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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Super Contributor.
Super Contributor.

Re: SM 9.41 User icon, how to get it working?

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Hello,

Does the error message is "Failed to load user information"?

Best Regards

LPP

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
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Re: SM 9.41 User icon, how to get it working?

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Yes that's the exact error we get: "Failed to load user information".

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Super Contributor.
Super Contributor.

Re: SM 9.41 User icon, how to get it working?

Jump to solution

Hello,

This issue has been already reported and can be resolved using the attached unl file

The unl file contains the ScriptLibrary named SMModuleConfig.

Best Regards

LPP

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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Re: SM 9.41 User icon, how to get it working?

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Thanks that fixes the error and reverts to the old Disconnect link, which I suppose it's how it should have been.

Regards

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