When browsing the new Service Manager 9.50 Help Server (i.e. on the HPE Software Documentation Portal), you will find a new guide:
It contains knowledge and tasks that the System Administrator performs to maintain an stable, secure, and efficient system organized in these areas.
Monitors the availability of the Service Manager system or a service that it provides
Monitors acceptable performance of the Service Manager system or a service that it provides
Monitors the correct execution of functionalities
Monitors queue tables: Queues may get into a stuck state, or be processed slowly. Also, queue items may fail to be processed.
These are tasks for starting a Service Manager instance, shutting it down, or running it in quiescence mode for maintenance.
Setup and base configuration of the Service Manager instance, including setup regarding performance and security
Fallback strategies to address situations of partial or total loss of service
Documentation of system configuration, changes, and fallback strategies
Applying patches, hotfixes, and new tailoring
Anticipation of changes in load or functionality enhancements
Cleanup activities that guarantee an efficient and easy-to-maintain system