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SM 9.52 Various login errors

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Hello,

our SM test system is not accessable for us since yesterday. It's reachable via Remote connection, ping, etc. The problem is, that we're not able to login with the 4 accounts we have (3 user accounts, 1 user "falcon").

The logs show various login errors. Each user has another error during the login attempt.

User 1:
This user is a template in the operator file. You cannot login as user User 1.

User 2:
Web-Client: You have been logged out due to session timeout. 
Log:

RTE W Sending 401 Not Authorized challenge

User 3, "falcon":

JRTE W Send error response: A CXmlApiException was raised in native code : error 5 : scxmlapi(5) - Invalid thread number

I tried restarting and stopping/ starting the HP SM service on our Windows machine, but after starting it shows a lot of error messages. There is another SM service running on the same machine without problems.

My question is, can we fix that somehow or do we have to reinstall SM?

All logs are attached.

Thank you in advance,

Alina

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Valued Contributor.
Valued Contributor.

Re: SM 9.52 Various login errors

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Hello Audrey,

we created a new DB which solved our problem. It's now possible to login again.

Thank you in advance.

Alina

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Re: SM 9.52 Various login errors

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Hi,

Have you tried logging in as 'falcon' from a Windows Client, and if so did you have the same results?  Also, have these multiple systems run successfully at the same time, on the same server, up until this issue started a few days ago?

Audrey

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Re: SM 9.52 Various login errors

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Hey Audrey,

thanks for your reply.

We did tried to login with the user "falcon", with no avail. Logs for login with "falcon" are atteched. The systems ran successfully, indeed. The other system is still running without problems. Only this one is problematic. We're not able to login at all.

Alina

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Valued Contributor.
Valued Contributor.

Re: SM 9.52 Various login errors

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Hello Audrey,

we created a new DB which solved our problem. It's now possible to login again.

Thank you in advance.

Alina

View solution in original post

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