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Respected Contributor.
Respected Contributor.
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SM 941p4 SRC, Mandatory Attachments?

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Hello,

 

Is it possible to set attachments mandatory at the Service Checkout Panel? Hopefully a condition that lets you specifiy only when a certain item is selected?

Thanks,

Peter

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SM 941p4 SRC, Mandatory Attachments?

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I am not aware that there's such an option. As a workaround, we added to user options a mandatory checkbox, which only purpose was to kindly remind the customer that the request without an attachment will be turned down without a further notice.

Kind of "i agree with the terms" type of solution. Not a technical one, but better than nothing.

---
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SM 941p4 SRC, Mandatory Attachments?

Jump to solution

I am not aware that there's such an option. As a workaround, we added to user options a mandatory checkbox, which only purpose was to kindly remind the customer that the request without an attachment will be turned down without a further notice.

Kind of "i agree with the terms" type of solution. Not a technical one, but better than nothing.

---
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish

View solution in original post

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