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SM-OMI Integration issue

Hi All,

 

I did an integration between Service Manager 9.21 & OMi and is working fine but I am getting an message  "error: No (more) records found" when an Incident is updated in SM. 

 

Please post if anyone knows

 

Thanks,

Sastry

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Absent Member.
Absent Member.

There might be other scenarios, but this message is generated if the query in a RetrieveIncidentRequest returns zero records. To troubleshoot, trace the issue with the following sm.ini parameters:

 

RTM:3

debugdbquery:999

debughttp:1

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