Outstanding Contributor.
Outstanding Contributor.

(SM) Support Tip: 9.51 Installation and added support

Service Manager 9.51 offers the following improvements



Feature > New server patch installation tool
Service Manager 9.51 includes a new server patch installation tool (PatchSetup.bat or PatchSetup.sh) and a new server patch uninstallation tool (PatchUninstall.bat or PatchUninstall.sh). The installation tool is located in the patch directory after you unzip the patch, and the uninstallation tool is created in the <SM Installation>\_uninstall directory after you run the installation tool.

Feature > Demo data unload file

Service Manager 9.51 provides a demo data unload file (demodata.unl) for testing and demonstrating the new 9.51 features after you have upgraded to the 9.51 applications in a fresh installation environment. This demo data package is for Service Manager 9.51 Codeless only. To import the data package, you must use the Apply Demo Data wizard provided by Service Manager 9.51.
Added Support

Operating systems

• Windows Server 2016

• Oracle Enterprise Linux 7.x, 6.x

• Novell SUSE Linux Enterprise Server 12 SPx, 11 SPx



• SQL Server 2016


• Hyper-V 2016

Mobile OS

• Android 6.x

If you need more information please refer to Service Manager 9.51 Help Center

SM Support Engineer

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