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(SM) Support Tip: Duplicate key error messages applying preupg.bin file, upgrade to SM 9.40

Issue description:

HPE Software Support team has noticed several cases where customer faces with duplicate key error messages when tries to apply preupg.bin file.

Although user makes sure that Client side load/unload option is disabled in the client these messages appear.

 Displayed Messages: (Following set of messages is just an extract of them).

file:(upgradetoc) key:(name=upgradeProcess.dta) (file.load,add.record.0)

The record being added contains a duplicate key (file.load,add.record.0)

file:(upgradetoc) key:(name=upgradeObject.dta) (file.load,add.record.0)

The record being added contains a duplicate key (file.load,add.record.0)

file:(upgradetoc) key:(name=upgradeModuleStatus.dta) (file.load,add.record.0)

The record being added contains a duplicate key (file.load,add.record.0)

file:(upgradetoc) key:(name=upgradeApprovalDef.dta) (file.load,add.record.0)

The record being added contains a duplicate key (file.load,add.record.0)

file:(upgradetoc) key:(name=upgradeAlertDef.dta) (file.load,add.record.0)

 

Sometimes following message is written into sm.log file also

RAD E SCFile name upgradetoc is not a Service Manager file.

Cause:

If you have ran an application upgrades in the past, there may be some temporary files left over from previous upgrade that need to be removed.

Solution: Purge existing upgrade files

To purge existing upgrade files, follow these steps:

  1. Type *aapm.upgrade.purge in the HP Service Manager client command line, and then press Enter.
  2. Select I’m done, and I want to remove the upgrade files completely.
  3. Click OK to proceed
  4. Continue with your current upgrade process.

Important Note:

It is necessary to perform a purge process, however SM 9.40 interactive upgrade guide misses this key step.

This step was added to SM 9.41 interactive upgrade guide.

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