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(SM) Support Tip : Enhance CI push performance from UCMDB to Service Manager


This integration allows pushing, federating and populating CIs between uCMDB and SM.


For Push  : Integration enables you to push discovered CI from uCMDB to ServiceManager              


    • These are the CI Types that are push in the out-of-box integration:
    • Running Software
    • Business Service
    • Computer
    • Switch
    • Storage
    • Printer
    • Mainframe
    • Mobile Device
    • Network Component
    • Cluster

To increase the CI sync performance you can add more than one servlets in SM for UCMDB-SM integration with parameters like below:


sm -httpPort:13085 -httpsPort:13448 -debugnode:1 -log:sync.log

sm -httpPort:13086 -httpsPort:13449 -debugnode:1 -log:sync1.log

sm -httpPort:13087 -httpsPort:13450 -debugnode:1 -log:sync2.log

sm -httpPort:13088 -httpsPort:13451 -debugnode:1 -log:sync3.log




Login Ucmdb, go to: Data Flow Management > Adapter Management > ServiceManagerAdapter9-x > Configuration Files > sm.properties,

Increase value for “number.of.concurent.sending.threads” to 40 since we configured 4 SM servlets for ucmdb integration



Restart SM, ucmdb and probe server to ensure change take effect.


Configure integration point to use for multiple servlets, please change the “localhost” to the actual SM server name and change the port


url override should be like:

http://localhost:13085/SM/7/ws; http://localhost:13086/SM/7/ws; http://localhost:13087/SM/7/ws; http://localhost:13088/SM/7/ws


In case of horizontal scaled envviorment you can configure multiple SM servers for dedicated webservice integration with uCMDB , you can specify the servername followed by port in urloverride

for example:

http://server1.domain.com:13086/SM/7/ws; http://server2.domain.com:13087/SM/7/ws


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