Highlighted
Super Contributor.
Super Contributor.
558 views

(SM) Support Tip How to lockout user(s) in Service Manager

1> Enable user lockout feature

The user lockout feature automatically disables a user account if the user fails to provide the correct password after a specified number of attempts.

  • Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
  • Click the Logon Info tab.
  • In the “Use User Lockout” section, select “Use User Lockout”.
  • In the “Attempts Until Lockout” field, type the number of login attempts the user has until HPE Service Manager locks out the account.
  • Select one of the following options:

Complete Lockout — select this option to deny the user access to Service Manager until a system administrator resets the lockout.

Lock Out Time Period — select this option to deny the user access to Service

Manager for a specified period of time.

Type the time period in the following format: Dayshours:minutes:seconds.

For example, 4 03:02:01 locks out the user for 4 days, 3 hours, 2 minutes, and 1 second.

  • Click Save.

pic1.png

NOTE: Enabling the user lockout feature is the only way to restrict access from the Windows client. The “Attempts Per Login Session” settings does not affect Windows clients because the Windows client creates a new session for each login attempt.

 

2> Lock out a user

It’s not necessary to enable user lockout feature if you would like to lockout a single user, or users.

This operation applies to User Roles: System Administrator

  • Click System Administration > Ongoing Maintenance > Operators.
  • Type or select optional search criteria.
  • Click Search.
  • Select the operator to lock out.
  • Click the Security tab.
  • Select the Administrative Lockout option.
  • Click Save.

When the user logs in, system shows “Your login name has been revoked”.
pic2.pngpic3.png

 

3> Mass lockout users

This operation applies to User Roles: System Administrator

  • Click System Administration > Ongoing Maintenance > Operators.
  • Type or select optional search criteria.
  • Click Search and select the operators to lock out
  • Click “Mass Update” button.
  • Find field “Man Lockout User” and set the value to “True”.
  • Select Next.
  • Click Execute.

System shows all selected operators were locked by Admin user.pic4.png

4> Reset a locked out user

This operation applies to User Roles: System Administrator

  • Click System Administration > Ongoing Maintenance > Operators.
  • Type or select optional search criteria.
  • Click Search.
  • Select the operator record.
  • Click the Security tab.
  • Click More or the More Actions icon, and then select User Lockout Reset.
    • Click Save.

HPE Service Manager unlocks the user’s operator record and clears the “Failed Login Count”, “Locked Until”, and “User has been Locked?” fields.

NOTE: Service Manager does not support to mass unlock users via mass update operation, though the operation is not restricted.

A user might be locked by password expiration, user account expiration, multiple invalid login etc. Administrator should not simply unlock users in batches. To unlock a user, an administrator is supposed to use “User Lockout Reset” to unlock users one by one.

Labels (1)
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.