Super Contributor.
Super Contributor.

(SM) Support Tip: How to trace a specific user automaticaly.

How to trace a specific user automaticaly.

 (Windows and Web Clients Service Manager 9.3x and 9.4x).


When you want to trace a specific user you have two different possibilities:

1 – Setup debug parameters in the cfg file for a specific servlet (Problem : this needs in general to start a specific servlet and sometimes due to security restriction this is not possible)


2 – Use the System status to start a dynamic debugging (Problem : This needs to be connected in SM with admin rights to start the trace)



One more possiblity is to trace one specific operator automaticaly using these steps:


1 – Modify the login.DEFAULT format control

Go to the Javascript part and add this code


var rteNames = new SCDatum();






var rteValues = new SCDatum();


// You can modify this line by modifying the expression example : rteValues.push("<<DEBUG>>rtm:3 debugdbquery:999 httpdebug:1 sqldebug:2");

rteValues.push("<<DEBUG>>rtm:4 debugdbquery:999");



// Here the parameter that contains the operator to trace.



// RAD call to start the trace

system.functions.rtecall("callrad", new SCDatum(), "msg",   rteNames, rteValues, false);


Put operator()="falcon" for the add field.


2 - Open a new session using falcon operator and after the connection the session will be in trace mode.

3 - You can see these 2 lines in the log file that indicates that the session use debug parameters.

  1388(  5180) 12/11/2015 15:13:09  RTE I Dynamic Debugging: Set parameter rtm:4.

  1388(  5180) 12/11/2015 15:13:09  RTE I Dynamic Debugging: Set parameter debugdbquery:999.

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.
Labels (1)
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.