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SM Web Service Duplication rule return error

Hi,

Does anyone know where the error gets returned for "Duplication Rule" in SM Web services?

I thought it would be in the data push adapter in ucmdb but no errors returned there.

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Re: SM Web Service Duplication rule return error

Hi Lucy,

hope you are doing fine.

After what action do you have the duplication rule validation message and what SM version are you using?

Carlos Villalobos R
Customer Support Engineer
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Re: SM Web Service Duplication rule return error

Hi,

Its 940 with ucmdb 10.21

I am looking at Web Services - discovery event manager rules - duplication rules. This is oob config in 940.

When I tried "Return error" for the duplication rule, a new datamodevent was created for the duplicated CI and it just overwrote the original one. Including ucmdb id, it just pushed a new one in...

Where does this return an error? Maybe I am looking in the wrong place,

The expected result would be if a duplicate is found, we would be notified by this error and SM shouldnt create the change incident & allow the original record to be overriden by a duplicate. Are there any known issues with this function?

Thanks

L

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