SM Webapps 9.33 can't connect to SM App - Windows Server 2012 R2

[Peeves02]

Hi Everyone,

I was able to install Service Manager 9.33 on a Windows 2012 R2 OS.  SM is usable via Windows client.

I installed the webapps by just using a simple basic set up:

- I installed Java 8, 32 bit

- I installed Tomcat7, 32 bit

- Updated web.xml so that securelogin is false, serverhost points to SM APp server and serverport is the port I used to login to SM via windows client

- All basic OOB

Whenever I launched the URL http://localhost:8080/sm/index.do on the SM web app server, it immediately displays the following message above the user name entry:

Service Manager Server is currently not available, please try again later

SM is up and running because I can connect via Windows client

When I check the log files from the tomcat\logs, I see some errors.  I have attached the file so you can see.

Would appreciate if someone can give me ideas on how to proceed.

I was able to set up numerous SM implementation on Windows 2008 and this is my first time to do it in Windows 2012.

Regards.

[Peeves02]

I'm currently requesting technical support to check firewall rules......

[Peeves02 · Accepted solution]

It is the firewall.

Just request your technical support to have those ports opened.