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Commodore Commodore
Commodore
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SM Webapps 9.33 can't connect to SM App - Windows Server 2012 R2

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Hi Everyone,

 

I was able to install Service Manager 9.33 on a Windows 2012 R2 OS.  SM is usable via Windows client.

 

I installed the webapps by just using a simple basic set up:

- I installed Java 8, 32 bit

- I installed Tomcat7, 32 bit

- Updated web.xml so that securelogin is false, serverhost points to SM APp server and serverport is the port I used to login to SM via windows client

- All basic OOB

 

Whenever I launched the URL http://localhost:8080/sm/index.do on the SM web app server, it immediately displays the following message above the user name entry:

 

Service Manager Server is currently not available, please try again later

 

SM is up and running because I can connect via Windows client

 

When I check the log files from the tomcat\logs, I see some errors.  I have attached the file so you can see.

 

Would appreciate if someone can give me ideas on how to proceed.

 

I was able to set up numerous SM implementation on Windows 2008 and this is my first time to do it in Windows 2012.

 

Regards.

 

 

 

 

 

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Commodore Commodore
Commodore

It is the firewall.

Just request your technical support to have those ports opened.

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2 Replies
Commodore Commodore
Commodore

I'm currently requesting technical support to check firewall rules......

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Commodore Commodore
Commodore

It is the firewall.

Just request your technical support to have those ports opened.

View solution in original post

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