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Absent Member.
Absent Member.
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SM issue: Session timeout and Maximum active logins exceeded

Hi Experts,
we had a stable application till yesterday. Today suddenly we had all our users reporting the following issue:

Two errors -

1. After they try to save a call, update history or if the session is open for about 30 seconds, they received the below error:
"You have been logged out due to session timeout."

2. Once user tries to login again:
"Login failed. Maximum active logins for this user exceeded."

Any ticket they were working on, gets locked

We are using SM9.30. We killed the sessions for users and that worked but it kept recurring. Any idea what could have caused this issue or any workaround?

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Micro Focus Expert
Micro Focus Expert

Re: SM issue: Session timeout and Maximum active logins exceeded

In the sm.log find the time the affected user logged in then grep their session using the PID(TID).  Does the grepped log information display any additional information at the time the user experienced the problem?

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Absent Member.. Absent Member..
Absent Member..

Re: SM issue: Session timeout and Maximum active logins exceeded

This happens when the user exceeded the max login provided in the operator record.

Check the "inactive" schduler is working or not? which kills the inactive users frequently.

 

Thanks

Jagabandhu Padhy

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